Objectives
Understand the benchmarking
process in order to identify
and learn best practices and better performers
Compare Quality Outcomes
with better performing organizations
to recognize opportunities for improvement
Develop networking
relationships with organizations that share
common characteristics
Continuous Process Improvement
Reduce variation
Remove activities that have no value to the organization
Improve customer satisfaction
Benchmarking
Definitions
What it is … and what it is not
What to Benchmark
Who to Benchmark with?
Terms
Measure
Benchmark
Critical Success Factor
Practice
Best/Better Practice
Evidenced Based Practice
Protocol
Guideline
Standards
Outcomes
Enabler
Process Improvement in the Ed
Access
Triage
Registration
Patient Flow
ED Staffing
Physician Staffing
Admission Processes
ED Sub Process Benchmarks
Volume
Acuity
Overall Length of Stay by Acuity
Overall Length of Stay by Disposition
Time of Arrival to Time in Room
Time from Arrival to Time of First ED Physician Contact
Time from Determination of Disposition to time of Discharge
Time from Determination of Disposition to time of Admission
Lab and Radiology Utilization
Laboratory Order to Results
X-Ray Order to Results
EKG Responsiveness
Average Number of Patients Per Staffed Physician Hour
Average Staff Productivity Per Patient Visit
Staffing Cost Per Patient Visit
ED Staff Skill Mix
Resources
ww1.best4health.org
www.hbsi.com
www.himss.org
www.chips-online.com
jmcgrayn@vha.com
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